Dr Kitty Hung, PhD | CITP | FBCS| MIIBA

MY PROFILE

Email: info@drkittyhung.com

Personal Statement

I am a British Computer Society (BCS) Fellow and a Chartered IT Professional (CITP) and member of the International Institute of Business Analyst (MIIBA). I am taking the Business Analyst community on an exciting AI journey and conversation and within the wider Tech sector.

Having gained my PhD in Computer Science from the University of Sheffield, UK in 1999, my career, spanning over a quarter of a century, has been focused on information and digital technology as a Business Analyst, Project Manager, Technologist and Consultant having successfully delivered business critical and large-scale projects and programmes for Central Government and Commercial Sectors covering policing, national security, telecommunications, defence, transportation, disruptive and emerging technologies.

My recent AI and Generative AI research has been exploring how AI impacts the life of business analysts by taking them on a transformative journey. My interest is to transform business analysis by learning how AI can help streamline business processes, automate tasks, maximise impact in the workplace and empowers business analysts to free up time for taking on higher value work and more strategic roles and inspiring and guiding business analysts to thrive in the AI era and success.

Author of the book: Business Analysis in the Era of Generative AI (published in February 2024)

AI and Generative AI are the opportunities of our lifetimes….. they are bigger than the internet, search engine, cloud computing, mobile communication technologies – combined together. In my book, I advise Business Analysts and Consultants to pivot their role from competing against AI or even resisting it to harnessing its power. Refocusing on delivering higher-value work and fluency in AI will be key !With the Generative AI’s ability to produce software code directly from natural language requirements, several traditional business analysis artefacts and models become less on demand. Generative AI and LLM can produce outputs to support business analysis works such as functional and non-functional requirements, user stories, acceptance criteria, software modelling, documentation. Copilot can perform administrative tasks to support business analysis work. With the current trend and direction this technology is heading to, there will just be more and more Business Analysis tasks performed by AI. This frees up Business Analysts to focus on delivering more strategic value and allows Business Analysts to become true strategic advisors rather than intermediate artifacts producers. I have proposed seven steps of upskilling for Business Analysts to transition to Business Advisor:

1. Improving efficiency in operations and processes

2. Driving cost savings through innovative solutions.

3. Reducing business and technology risks

4. Adopting and promoting an agile mindset

5. Embracing and advocating for automation

6. Leading with data-driven decision-making

7. Promoting sustainability in business practices.

Three Key Takeaways from my book:

1. Develop AI literacy to distinguish quality AI output from misinformation. Check sources, biases, inconsistencies

2. Master prompt engineering to get higher quality AI outputs. Very important skills for Business Analysts / Advisors.

3. Cultivate soft skills (creativity, communication, emotional intelligence, thought leaders.

Book on Amazon:

Business Analysis in the Era of Generative Artificial Intelligence

Paperback Version

Kindle Version

#1 Amazon Best Sellers in Computer Science and Business Skills categories:

Guest Speaker for the International Institute of Business Analysis (IIBA)’s Book Club Event on Thursday 28th November 2024:

BA Book club: in conversation with Kitty Hung | IIBA UK

https://www.linkedin.com/posts/iiba-uk_ba-book-club-in-conversation-with-kitty-activity-7261713064310325248-LKEF?utm_source=share&utm_medium=member_desktop

Core competence:

  • Strong knowledge of business analysis best practice in information and communication technology (ICT)
  • Working on end to end software development life cycle experience
  • Gathering requirements, process modelling and data analysis
  • Working with the design teams to ensure that the requirements are understood and that the delivered design fulfils all of the requirements adequately
  • Supporting the technology teams through the build and unit test activities to ensure that all requirements are understood
  • Working with business teams to elicit input and support the planning and execution of user acceptance testing
  • Supporting the test team through pre-acceptance testing, system testing and system integration testing
  • Assisting with operation readiness, data migration, user testing and roll-out as necessary
  • Experience of following both Agile and Waterfall methodologies
  • Understanding business strategy and collaborate with business and technology to facilitate the development project scope
  • Delivering business analysis capabilities for organisations to help them drive their digital transformation with their increased complexity of organisational needs
  • Providing expertise, analysis and driving change for a variety of strategic transformational and operational initiatives

Qualifications

  • PhD – Computer Science – University of Sheffield 1999
  • British Computer Society (BCS) Fellow
  • British Computer Society (BCS) International Diploma in Business Analysis 2019 (ISEB accredited)
  • BCS Chartered IT Professional (CITP) 2021
  • BCS Agile Foundation Certificate 2013
  • BCS Agile Train-the-Trainer Certificate 2024
  • Lean Six Sigma Green Belt 2020
  • ITIL v3 Foundation 2017

Awards & Commendations

  • Engineering and Physical Sciences Research Council (EPSRC) PhD Scholarship – 1995
  • British Computer Society Information Technology & Software Engineering Research Grant – 1997
  • Metropolitan Police Assistant Commissioner’s London 2012 Olympics & Paralympics Commendation – 2013
  • Metropolitan Police Borough Commander’s Commendation – February 2017
  • Capita – Smart DCC Outstanding Work Recognition Award – July 2018
  • Nominated for One of The Most Influential Women in Tech in UK – September 2024 by Computer Weekly (https://www.computerweekly.com/news/366611292/Most-influential-women-in-UK-tech-The-2024-longlist )

Thought Leadership Articles

Public Speaking Engagements

Employment History

AtkinsRéalis (formerly called Atkins Global)
Principal Consultant – Aerospace, Defence, Security and Technology
February 2021 – February 2024

Achievements:
• Covering end-to-end project lifecycle from pre-project feasibility to the post-project benefit realisation on both waterfall and Agile project development lifecycles.
• Collaborating with other delivery partners to achieve the common goal to meet customers’ needs.
• Facilitating workshops with customers and stakeholders to capture the requirements
• Producing business case documents to justify the proposed initiatives and recommend options.
• Producing requirement documents
• Working closely with the implementation team to seek mutual understanding so as to ensure no ambiguity in the requirements
• Producing requirement traceability matrix to link the requirements to testing
• Conducting user acceptance testing with the users and the testers
• Producing service transition documents such as service impact assessment, exit criteria and operational readiness to support the transition of the solution from project to business.
• Conducting benefits realisation exercise to check benefits yielded against investments.
• Supporting Atkins’ business development team in their bidding work by providing the evidence (case studies, track records of Atkins’ past deliverable related to the bids) to justify why Atkins is the best supplier of choice to get the contracts
• Setting up workshops with relevant subject matter experts to help populate information to the proposals.

• Line management for Business Analyst team
• Volunteering as the Requirement Engineering Strand Lead for Atkins’ Business Analyst Champion Forum.

Raytheon UK
Lead Business Analyst – cyber, Intelligence and Digital
July 2019 – January 2021

Achievements:
• Helped build and develop the Digital’s BA team responsible for analysing complex problems, identifying Raytheon’s clients’ most pressing digital related challenges particularly cyber security, data science / analytics, GDPR and present ways to solve them.
• Developed and flourished the Digital’s BA team skill through mentoring and thought leadership articles published on LinkedIn
• Worked with National Security clients in their Digital Transformation (Big Data Analytics, Target Operating Model, Process Improvement, Organisational Re-design, Agile (acting as Scrum BA), ITIL maturity assessment, ISO/IEC20000-1)
• Conducted stakeholder analysis and management
• Identified business needs/pain and developed customer journey maps
• Produced Business Process Models using BPMN standard notation
• Produced Logical Data Conceptual Model: end-to-end from capturing requirements, defined data sets, class modelling, use cases to corporate consolidated logical data architecture aligning with data standard and GDPR
• Worked with Raytheon’s Cyber & Intelligence Data Scientists and 3rd party vendors in solution designs and techniques (AI Algorithm, Machine Learning, Data Streaming to Cloud, Federal Enterprise Data Structure, Data Cleansing, Data Quality)
• Worked with Raytheon’s Business Development Team in winning new businesses
• Took the position as the Honorary Secretary of Raytheon’s Diversity Employee Resource Group (Black & Asian Ethnic Minority)

Capita – Data Communication Company (DCC)
Business Analyst
June 2017 – July 2019

Achievements:
• Produced 1st generation smart metering (SMETS1) interoperability programme’s requirement traceability matrix (RTM) and test traceability matrix (TTM) templates for the solution service providers and test service providers to use
• Gathered requirements for drafting the Smart Energy Code (SEC) subsidiary documents & Test Approach Documents for SMETS1 solution implementation
• Produced certified product list (CPL) and CPL mapping table for testing Service Provider to conduct system integration testing (SIT) and user integration testing (UIT)
• Produced business requirement documents (BRD), request for proposal (RFP), project require (PR), change request (CR) for PR (project request) for key solution implementation projects
• Produced Performance Measures balance business score chart (BBS)
• Conducted peer review for projects
• Produced business analytic reports to customer service desk teams
• Received DCC Recognition Award in July 2018 for the Customer Journey Mapping work in the Tech Transformation programme
• Supported BEIS (Department of Business Energy Innovation & Strategy), Ofgem (Office of Gas and Electricity Markets – Government office) and industry design and regulatory for a
• Gave training on Confluence tool to DCC CTO colleagues (business analysts, service design architects) how to document new design content and use diagrams wherever possible to aid understanding
• Produced Agile Training Guide and published on DCC Confluence and SharePoint sites.
• Gave BPMN (Business Process Modelling Notation) training to DCC colleagues as part of the DCC Knowledge Academy’s knowledge sharing initiatives
• Actively supported the creation of the business analysis practice within chief technology officer (CTO) through:
o Contributing and taking ownership of the development of BA best practices
o Contributing to increase the BA knowledge base, through development of templates, sharing of artefacts, or other appropriate mechanism
o Following DCC established BA best practice
o Networking with other BAs with the BA practice
• Contributed to the overall success of the CTO through:
o Networking with other CTO members, and establish reputation within CTO
o Being a key contributor to the functions processes and ways of working throughout the year to improve its internal reputation within DCC and its delivery capability to other DCC functions of both DCC existing obligations and position ourselves to take on new responsibilities in the future development of the CTO
o Proactively monitored risks, issues and opportunities to the DCC to improve the delivery of DCC existing obligations and position the DCC ready to take on new responsibilities
o Supported DCC’s stakeholders and the wider ecosystem of energy players in progressing and ensured the DCC’s core business of enabling the industry’s roll out and interaction with smart Meters is prioritised and effectively supported
• Became a DCC Mentor to advise and develop junior colleagues

London Metropolitan Police
Police Officer (Special Constable)
May 2006 – July 2017
Senior Business Analyst / Senior Project Manager
January 2002 – August 2016
2014 – 2016: Senior Business System Analyst for projects including Digital Assets Management System (DAMS), SARA Problem Solving, Analytics and Reporting, Safer Transport Police Dashboard Camera, Catering Outsourcing, CBRN database. Obtained Agile Trainer Qualification. Line managing Business Analyst Team members (employees and contractors)
2013 – 2014: Agile Senior Business System Analyst for Service Oriented Architecture (SOA) for Core Policing End-to-End (Police response to incidents (emergency 999 calls / non-emergency 101 calls) -> Deployment to scenes -> Primary investigation -> Victim Support -> Secondary investigation -> Arrest -> Custody -> Prosecution -> Criminal & Justice -> Court Resulting) programme. Acted as Agile Product Owner and Proxy Business User. Line managing Business Analyst Team members (employees and contractors)
2012 – 2013: Senior Business System Analyst / Senior Project Manager for the Next Generation Desktop project. Line managing Business Analyst Team members (employees and contractors)
2008 – 2012: Senior Business System Analyst / Senior Project Manager for the Olympic ICT programme. Delivered the ICT infrastructure for the Olympic Police Station at the Athletes Village, Olympic Forward Command Point at the Olympic Park, Olympic Joint Marine Co-ordination Cell on the River Thames, Olympic Road Race Forward Command Post in Central London and Olympic Police Transportation Satnav system. Delivered ICT solutions for Olympic Accreditation (security checks and accreditation pass data & photo transfer protocol).2008: Secondment to the Beijing Olympic Games for 4 weeks with the Metropolitan Police. Line managing project members
2006 – 2007: Senior Information Analyst for the Met Modernisation Programme, Management of Police Information. Line managing Business Analyst Team members (employees and contractors). Line managing project team members
2005: Senior Technologist for the National Special Branch Technology Unit (NSBTU) conducting analysis and design for national secured covert network and I.T. applications. Developed Vetting clearance status
2004: Chief Business System Analyst for the MetHR enhancement programme. for 55,000 employees in the Metropolitan Police
2002 – 2003: Process Mapping Architect for the “Justice-for-London” Metropolitan Police and Crown Prosecution Service joint up programme

London Business School
Post-Doctoral Research Fellow in Mobile and Wireless Technology
June 2001 to December 2001

Cell Structures, Appropriate Systems, Farrah Rose Franchising
IT Consultant (Contract)
September 2000 to June 2001

University of Sheffield
Post-Doctoral Research Fellow and MSc Degree Tutor
March 1999 to September 2000

Professional Skills
• Requirement gathering & analysis (Agile User Stories for functional & non-functional requirements)
• Agile and Scaled Agile Framework (SAFe v5.0)
• Business Process Modelling Notation (BPMN)
• Unified Modelling Language (UML) & System Modelling Language (SysML)
• Cyber Security
• Data Analytics
• Stakeholder management
• TOGAF Enterprise Architecture
• User Acceptance Testing
• Business Development and organisational growth
• Business case (incl. strategic outline plan & full business case)

Language Skills
• Fluency in English
• Native Chinese (Read and Write – Mandarin and Cantonese)
• Basic Spanish & Italian

Hobbies
Running, Hiking, Cooking

TECHNICAL SKILLS

Software ToolsMethodologies / Documentation
MS Office (Word, Excel, PowerPoint, Access Database) LEAN / Agile Software Development MethodologyProcess Mapping
Microsoft Project Risks / Issues / MitigationPorter’s 5-Forces Model & Value Chain
Microsoft Visio Stakeholder Analysis / ManagementMind Mapping & Storyboard
Microsoft SharePoint AS-IS & TO-BE Gap AnalysisDecision Tree
IBM System Architect software modelling tool Business Case & Benefits RealisationCritical Path Analysis
iGrafx Business Process Mapping tool Procurement processesTechnology Road Map
SAP ERP Finance & Resources Management System Functional  & Non-Functional SpecificationChange Management
Oracle HR User RequirementsCheckland’s Rich Picture
Web development Software Application Training Guide & User ManualCause Effect Chains
Adobe Photoshop Data Flow notationSoft System Modelling
Policing and Emergency ICT systems Prince2 Project ManagementProject Finance Reporting

LANGUAGE SKILLS

Fluency in English, Native Chinese (Read and Write), Native Mandarin, Native Cantonese, Basic Spanish & Italian

INTERESTS

Marathon Running, Long Distance Hiking, Dancing, Charity Fund Raising (I’ve raised over £33,000 from my 24 marathon races) and volunteering (Special Police Constable and Met Police Volunteer from 2006 to present, the Royal Air Force (RAF) Volunteer  from June 2020 to present, London 2012 Olympics & Paralympics Volunteer [Games Maker], World Rowing Championships Volunteer, Running Races Volunteer in the UK and aboard.

WOMEN IN COMPUTING (Interview in 2013)

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